Each and every day I work, I see approximately 2,000 people go through the check out counters. I’ll be the first to admit that not all of those 2,000 customers get the best service they can get. My self and my coworkers have our favorites and an ever-growing customer shit list.

Most customers though, fall between those two extremes. They get the standard, almost auto piloted, treatment. It goes something like this:

“Hi! Did you have gasoline out there? Would you like to try this or that? It’s only a $1. Your total is X out of what ever you gave me. Would you like a bag? No? All right, have a nice day. Come visit again.”

Unless, at any point in the above transaction, there is something specific about that particular individual being waited upon, he or she is usually lumped together with the rest of the nameless faceless mass that on a daily basis merry-go-rounds its way in and out of the front door. Continue reading →